- Don’t criticize, condemn, or complain about others.
- Give honest and sincere appreciation.
- Arouse in others an eager want.
- Become genuinely interested in other people.
- Smile!
- Remember that a person’s name is, to that person, the sweetest and most important sound in any language.
- Be a good listener and encourage others to talk about themselves.
- Talk in terms of the other person’s interests.
- Make the other person feel important, and do it sincerely.
- Avoid arguments and show respect for the other person’s opinions.
- If you are wrong, admit it quickly and emphatically.
- Begin in a friendly way.
- Get the other person saying “yes, yes” immediately.
- Let the other person do a great deal of the talking.
- Let the other person feel that the idea is theirs.
- Try honestly to see things from the other person’s point of view.
- Be sympathetic with the other person’s ideas and desires.
- Appeal to noble motives.
- Dramatize your ideas.
- Throw down a challenge and encourage others to excel.
These tips from Dale Carnegie can help improve communication skills, build better relationships, and foster a positive and respectful attitude towards others.